TERMS & CONDITIONS

Terms & conditions of this Website

All of Our end of term returns and recycling (the “Service”) are handled for Us by Our returns partner is ShP Limited (a company registered in England under company number 4736549 and whose registered office is at The Old Reebok, Southgate, White Lund Industrial Estate, Morecambe, Lancashire, LA3 3PB) (“SHP”). For the terms and conditions that apply to the Service that they provide, please see section B below.

Defined terms
“Device” means the desktop PC (including monitor), laptop, or tablet(s), and any accessories associated with the Device, that You currently lease with Us as an Infinity Customer;
“You/Your” means You, the person arranging for collection of a rented Device.

Section A – The Basis of the Services
In this section, “We/Us/Our” means Rentsmart Limited

  1. All Infinity Customers who have reached the end of their minimum term agreement, are in a holdover period or have early terminated their agreement (through default, or early termination) may use the Service.
  2. Only one Device per contract may be returned using the Service, with the exception of monitors coming back with Desktop PCs.
  3. By using the Service, it is understood that You have agreed to be bound by all terms and conditions set out in both this, Part A, and Part B below. The individual accepting these terms and conditions must be the named lessee on the hire agreement or change of asset agreement as supplied by Us, or permission having been granted by Us, for another to do so.
  4. To use the Service You must be a resident in the UK and an Infinity Customer.
  5. As per Your Infinity terms and conditions the product must be returned in good and substantial repair (except fair wear and tear).
  6. By returning Your Device, You agree to release Us from all and any claims, losses or damages with respect to the Device, any data store or contained therein or on any media used in conjunction with the Device (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such Data and it is Your responsibility to ensure that such Data is removed form the Device prior to You sending it to Us. Please delete personal Data from Your Device.
  7. Please note all other Devices returned (Printers, scanners, speakers (“Other Devices”) will be automatically processed but will not constitute return of the Device under the terms of Your contracts. Such Other Devices cannot be returned under any circumstances.
  8. SHP is our trading partner for the Service. We will not be liable for any loss, damage or injury arising in connection with the Service. All obligations including logistics, payments, recycling and data wiping reside with SHP.
  9. SHP use DPD in order to collect the Device, for a full list of DPD’s terms and conditions please visit their website.
  10. Where return of the Device is not available through no fault of DPD, Us or SHP You remain responsible for the return of the Device.
  11. Collection is not available at weekends or public holidays
  12. Next day collection may not be available for customers who live in Northern Ireland or the Highlands of Scotland.
  13. If DPD does not collect the Device as requested please contact Rentsmart Limited on 0161 333 2400.
  14. A valid mobile number must be provided in order for DPD to contact You and confirm collection.
  15. Only upon notification of receipt of the Device, We will cancel the Direct Debit associated with Your Infinity agreement.
  16. We reserve the right to cancel, withdraw or amend the Service at any time without notice.

Section B - Terms and conditions that apply to the Service

In this section, “We/Us/Our” means SHP

Please read these terms and conditions carefully before arranging collection of Your Device. You should understand that by requesting collection, You agree to be bound by these terms and conditions and Our terms of use. You should print and keep a copy of these terms and conditions and the terms of use for future reference.

In confirming Your collection with Us You will need to tick the box indicating that You accept these terms and conditions. Please understand that if You refuse to accept these terms and conditions, You will not be able to request collection via this site.

1. How these terms and conditions apply

  1. These Terms apply whenever You send a Device to Us via the online process at this Website and indicate Your acceptance of these Terms.
  2. We may vary the Terms from time to time and You should check them regularly for changes. [Please also read the Terms and Conditions of Website Use which You can view by clicking on the link at the bottom of this Website. They explain rules and information about using Our Website whether or not You send a Device to Us. When You use Our Website, We may gather information about You and Your visit to Our Website. We explain how We use that information in Our Privacy Policy which is also available from the link on this Website. These Terms incorporate the Privacy Policy, the Terms of Website Use, which together form the agreement between us.

2. How the contract is formed between You and Us

  1. During the online process on this Website, You will be asked to agree to these Terms. You must read them carefully as they form the agreement between Us and You and You will be bound by them. If and when You agree to them, We will then send a confirmation that We have received collection request and have accepted it. The agreement between us is formed when We send that confirmation to You.
  2. Only the Device You currently lease with Rentsmart Limited, as an Infinity Customer may be collected and recycled, subject to any restrictions in these Terms and as We may stipulate from time to time.
  3. Risk in the Device(s) will remain with You and shall only pass to Us when We receive the Device(s), in accordance with these Terms.
  4. Following approval from Rentsmart Limited, We may transfer, assign, charge, sub-contract or otherwise dispose of a contract or any of Our rights or obligations arising under it at any time during the term of the contract.

3. Consumers

  1. By requesting collection of Your leased Device through Our Website, You warrant that:
    1. You are resident in the United Kingdom;
    2. You are accessing Our Website from the United Kingdom; and
    3. You are an Infinity Customer with Rentsmart Limited.
  2. If You deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

4. Conditions relating to the return of Your Device to Us

  1. A return order does not come into effect and no contract will have been formed between us until We have accepted it. We reserve the right to refuse to process an order for any reason including, but not limited to, where:
    1. The Device returned does not match the Device on the hire agreement, or change of asset agreement as supplied by Rentsmart Limited;
    2. You fail to submit all necessary and relevant details for Us to complete the returns process;
    3. You fail to send Us Your Device(s); or
    4. the Device is an imitation, copy or otherwise a non-genuine make or model.

5. Device grading

  1. Each Device returned should match the make and model on Your hire agreement or change of asset agreement as supplied by Rentsmart Limited.
  2. You are expected to return Your Device in line with the hire agreement terms and conditions or change of asset agreement, provided by Rentsmart.
  3. The Device must be returned with all accessories including chargers, batteries, power cables and stands where applicable.
  4. Device(s) sent to Us but not listed on Our Website will be automatically recycled where possible, subject to these Terms. Such Device(s) cannot be returned to You under any circumstances. Please ensure You are happy to send such Device(s) to Us for recycling only.
  5. Please note: You are responsible for cancelling any airtime contract and removing any SIM cards linked to Your Device. We are not responsible for any costs arising before, or after, receipt of Your Device, or arising from any other circumstances whatsoever.

    Please ensure You remove Your SIM card before sending Us Your Device. We accept no liability in the event that a SIM card is sent with the Device and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by Us are non-returnable and will be destroyed.
  6. Please remember that by sending Your Device(s) to Us, You agree to release Us from all and any claims, losses or damages with respect to the Device.
  7. The risk of any data stored or contained therein or on any media used in conjunction with the Device (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)) will pass to ShP upon receipt at our warehouse and will be processed in line with the 7 principles of the Data Protection Act 1998.

6. Wrong Device models and testing

  1. Each Device is tested for compliance with these Terms. We may stipulate additional tests as We reasonably determine. As Devices can look similar, customers sometimes incorrectly identify them. If We find that the model You send is not as referred to in Your hire agreement, We will contact Rentsmart Limited to investigate the discrepancy.

7. Postage

  1. We pay for courier fees to transport Your Devices to Us. Just use Our online courier booking service. Risk in the Device shall remain with You and will only pass to Us upon receipt of the Device by DPD. We will accept responsibility for the non-delivery of any Devices once they are received by DPD, or damage to the Device in transit.

8. Packaging Your items

When DPD arrive they will bring a padded tote box and a pre printed label in order to pack Your Device securely. Once the Device is passed by You to DPD, to be couriered to Us, We accept risk for any loss of or damage to the Device which may occur in transit to Us.

9. General

  1. If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
  2. If We fail, at any time while these Terms are in force, to insist that You perform any of Your obligations under these Terms, that will not mean that We have waived such rights or remedies and will not mean that You do not have to comply with those obligations. If We do waive a default by You that will not mean that We will automatically waive any subsequent default by You. No waiver by Us of any of these Terms shall be effective unless We expressly say that it is a waiver and We tell You so in writing.
  3. A person who is not a party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
  4. Applicable laws require that some of the information or communications We send to You should be in writing. When using this Website, You accept that communication with Us will be mainly electronic. We will contact You by email and, for contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other such communications that We provide to You electronically comply with any legal requirements that such communications be in writing. This condition does not affect Your statutory rights.
  5. All notices given by You to Us must be sent to ShP Limited, The Old Reebok, Southgate, White Lund Industrial Estate, Morecambe, Lancaster, LA3 3PB. Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In proving service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified address of that addressee.
  6. These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
  7. These Terms shall be governed by English law and We both agree to the non-exclusive jurisdiction of the English Courts.

If You have any questions or require clarification about any of these terms and conditions then please feel free to email Us on [email protected]